all our services under one roof

Who are I-Tel?

Formed in 2006, I-Tel Group is a procurement and technology based company offering clients a diverse range of products and services. Providing access to global, accredited supply chains and managing the entire purchase to pay cycle, we offer end to end solutions, reducing costs, carbon footprint and creating a competitive advantage.

Our modular concept gives clients a single resource for all their operational requirements. Specialising in supporting large organisations with high staff numbers our teams are on hand to deliver whatever the project.

7 million

choice of



and reporting

Helping you save time and resources

How we got here

Initially a manufacturing and recycling operation, I-Tel was a leading player in the toner cartridge industry.
I.T. and office products followed and by the middle of the decade we were handling the full range of indirect categories and investing significantly in back office systems to enhance our offering. 

Utilising technology and data is at the forefront of our business and today we provide customised solutions to support large organisations with their operational spend.

To find out how I-Tel could help your organisation improve productivity, save money and reach your next ambitious target, contact our team today.

More than a supplier

I-Tel acts as a valuable partner for your business, providing a cost-effective way of procuring business products and services while freeing up time and resources for team members.

We offer options to fully integrate with our clients’ internal systems, allowing complete efficiency and a substantial reduction in administration costs.

Our invaluable data reports give decision makers a clearer picture of their origination spends, allowing them to make informed choices thanks to I-Tel’s bespoke management and reporting services.

Book a discovery call to find out more

Our achievements

We’re really proud of the work we do, the milestones we’ve reached and the recognition we have received. Here are some of the highlights from our story so far…


Letter of appreciation from the Department of Health & Social Care

Signed by the secretary of state for health, Matt Hancock, this letter came as a result of correspondence from the leader of the house of commons Mr Jacob Rees-Mogg MP in relation to our Indirect Procurement solutions for efforts throughout the pandemic.

Great to have recognition from top level senior government officials.


CIPS 2020 Excellence in procurement awards

I-Tel Group has been shortlisted as finalists in the CIPS 2020 Excellence in procurement awards under two categories:

  • Procurement Consultancy Project of the Year
  • Best Practice in Supply Chain Integration


Built new offices & refurbished HQ

Our new offices include 1000 sq. ft for expansion of our procurement and sales support teams. In addition to refurbishment of our offices and meeting rooms, we also installed solar panels and LED lighting to reduce our environmental impact.


Directors named in “35 under 35” UK awards

For professional excellence in the waste and recycling industry.


I-Tel MD elected chairman of UKCRA

Committed to the cartridge and recycling industry that the company was built on, it was a proud moment for our MD to be recognised through this election.


I-Tel launches Single Source Solutions

A premium service designed to drive procurement efficiencies for medium to large scale businesses through consolidation, leveraging economies of scale with advanced level bespoke reporting.


I-Tel celebrates 10 years in business

The company celebrated continued year-on-year growth over the decade. From small beginnings to an offering of over 7 million products, 300 global distributors and monthly cartridge recycling exceeding 10,000 units per month, it’s a proud milestone for the business.


Appointed HP Partner Status

Dedicated account management and access to partner only pricing, deals and promotions with the trusted market leading technology provider.


Invested heavily in back office infrastructure

To support the growth of the business and deliver better processes, we added several layers of automation and electronic links with our suppliers. The company was able expand its product listing to a vast range of IT and office products and to better serve its nationwide customer base.


Earned ISO 14001 accreditation for sustainability certification

Committed to the environment, we extended our QMS to a Quality and Environmental Management System (QEMS). Audited and certified by SGS, governed by UKAS and recognised globally.


Moved into new 5000 sq. ft purpose-built facility

Bringing everything together to encompass R&D, production, warehousing, distribution, sales and customer service.


Reman Plus trade division was launched

Following our trade partners to extend their product ranges with their own brand of high quality remanufactured cartridges and support services.


ISO 9001 certification

Audited and certified by SGS, governed by UKAS and recognised globally for the successful implantation, management and ongoing development of our quality management system (QMS).


New offices to serve customers nationwide

Sales and customers services were located at Caspian Point Cardiff Bay whilst production was increased in our manufacturing unit to 1,500 sq. ft. through a mezzanine floor install.


Move into 1,000 sq. ft. manufacturing unit

With the business incorporated, the company invested in the expansion of our production to cope with increased demand of our recycled products. Distribution was initially local, in the South Wales area.


Home Start-up

Our directors started R&D, production and then sales of remanufactured printer cartridges from their home and garage.

Our leadership team

I-Tel is a people-centric organisation that places an emphasis on developing the brilliant and talented teams that drive the company’s success.
Our leadership team brings with it a diverse range of experience and is committed to quality, innovation and excellence to drive success.

Melvin Gauci

Managing Director

Managing Director and founding partner at I-Tel Group Mel has been instrumental in transforming the business from a start-up cartridge manufacturing facility to a innovative forward thinking procurement company. With 15 years at the helm and in depth knowledge of I.T. infrastructure and data analysis I-Tel Group is today one of the latest key players in the indirect procurement space.

Andrew Plummer

Operations Director

A co-founder from the outset Andy has headed the operations team for I-Tel group. An engineer by trade Andy has a vast experience in manufacturing, logistics and warehousing. Overseeing the day to day complexities of our hybrid model and ensuring all the individual parts function to produce the seamless highly efficient business model we see today.

Paul Keenan

Head of client services

Paul has over 30 years’ experience in B2B sales in both the public and private sector and heads up our client services division. Overseeing high value public and private sector contracts Paul has in depth knowledge of the industry. Key contact to senior management and C suite clients with a problem solving, customer service excellence ideology.

Dee Sarikaya

Marketing & communications manager

An impressive background with blue chip companies Dee is a former global B2B Commercial manager for Dyson. A proven track record in marketing and communications Dee is responsible for I-Tel’s client onboarding and messaging. With huge experience in strategic international campaigns and working effectively in cross-functional teams Dee brings strong commercial acumen alongside an excellent ability to interact and influence at all levels.

James Dobson

Financial Solutions Advisor

James is a fellow of the institute of chartered accountants and has held senior positions with PwC and most recently Azets. He plays a pivotal role in providing financial direction and guidance for integrated solutions. Experienced in dealing with group reorganisations, acquisitions and disposals and has significant experience of working with companies under UK GAAP, US GAAP and International Financial Reporting Standards (IFRS).

Gareth Thompson

Legal & Compliance

Gareth is a qualified, senior commercial solicitor with 30 years’ experience. As counsel to the directors Gareth brings a wealth of experience to enhance I-Tel’s legal compliance and ensure supply chain legitimacy. Overseeing all our commercial agreements and supporting the individual requirements of our clients, Gareth brings tremendous credibility to the whole organisation.

Gareth Shaw

Senior Procurement Consultant – MCIPS

Gareth has over 19 years’ experience in commercial procurement contract management across both public and private sector. Holding senior positions at the Ministry of Justice and Turner and Townsend Gareth has overseen several multi million-pound contracts. Guiding I-Tel in best practice and sustainability while offering practical solutions to steer our procurement team towards red tape reduction and compliant, efficient services.

Real results that are built to last

0 %

On average, companies that work with I-Tel cut costs by 15% in the first month and they continue to make savings throughout the lifetime of the agreement.

Have a question for us?

We’d welcome the opportunity to answer any questions you may have and to demonstrate how we can support your care organisation