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Case Study:
Heineken

Find out how recognition and reward can be a powerful toll for growth
Heineken is the world’s most valuable international premium beer brand and available in almost every country on the planet. An impressive portfolio of more than 300 brands including internationally renowned names such as Amstel, Sol, Tiger, Birra Moretti. The organisation employs over 85,000 people worldwide and has produced beer since 1873. It’s Evergreen global business strategy embodies the resilience and adaptability of the organisation.

85,000 staff

300 brands

£23 billion turnover

Solutions summary

Following a client recommendation, I-Tel were invited to participate in a competitive tender exercise for a staff engagement solution. Our successful bid marked the beginning of our contractual relationship with Heineken UK. Developing their staff engagement program with an end-to-end, cross brand solution, embedding the values of Heineken’s EverGreen strategy. Recent projects created a wave of positive social media coverage leading to multiple enquires and interest to support Heineken internationally.

What our clients say

We work with providers who can adapt and bring added value to the products and services they provide. I-Tel Group continue to outperform our expectations, demonstrating their commitment to customer service excellence. Having external resource of this calibre is incredibly powerful for Heineken.
“I-Tel Group’s creative ideas and fantastic concepts have been hugely impactful and impressive. Their service levels from production through to delivery have been outstanding.”

Andrew Lamb

Head of Talent Acquisition & Star Pubs & Bars TA Partner

Gareth Shaw, I-Tel Group

Gareth Shaw

Senior Procurement Consultant

Gareth has over 19 years’ experience in commercial procurement contract management across both public and private sector. Holding senior positions at the Ministry of Justice and Turner and Townsend Gareth has overseen several multi million-pound contracts.
Guiding I-Tel in best practice and sustainability while offering practical solutions to steer our procurement team towards red tape reduction and compliant, efficient services.

Gareth Thompson

Legal & Compliance

Gareth is a qualified, senior commercial solicitor with 30 years’ experience. As counsel to the directors Gareth brings a wealth of experience to enhance I-Tel’s legal compliance and ensure supply chain legitimacy.
Overseeing all our commercial agreements and supporting the individual requirements of our clients, Gareth brings tremendous credibility to the whole organisation.
Dee Sarikaya, Head of Marketing, I-Tel Group

Dee Sarikaya

Head of Marketing

An impressive background with blue chip companies Dee is a former global B2B Commercial manager for Dyson. A proven track record in marketing and communications Dee is responsible for I-Tel’s client onboarding and messaging.
With huge experience in strategic international campaigns and working effectively in cross-functional teams Dee brings strong commercial acumen alongside an excellent ability to interact and influence at all levels.
Paul Keenan, Head of Client Services, I-Tel Group

Paul Keenan

Head of Client Services

Paul has over 30 years’ experience in B2B sales in both the public and private sector and heads up our client services division. Overseeing high value public and private sector contracts Paul has in depth knowledge of the industry.
Key contact to senior management and C suite clients with a problem solving, customer service excellence ideology.
Andrew Plummer, Operations Director, I-Tel Group

Andrew Plummer

Operation Director

A co-founder from the outset Andy has headed the operations team for I-Tel group. An engineer by trade Andy has a vast experience in manufacturing, logistics and warehousing.
Overseeing the day to day complexities of our hybrid model and ensuring all the individual parts function to produce the seamless highly efficient business model we see today.
Melvin Gauci, MD, I-Tel Group

Melvin Gauci

Managing Director

Managing Director and founding partner at I-Tel Group. Mel has been instrumental in transforming the business from a start-up cartridge manufacturing facility to an innovative forward thinking procurement company.
With 15 years at the helm and in depth knowledge of I.T. infrastructure and data analysis I-Tel Group is today one of the latest key players in the indirect procurement space.

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