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Case Study:
United Response

Find out how our stock forecasting and vetted supply chains saved the day for social care during the pandemic
United Response is a charity that supports people with learning difficulties, autism and mental health needs, at home and in the community. Spread across the UK they are one of the largest care providers in the sector working supporting around 2000 people. United Response approached I-Tel Group to help secure vital PPE supplies during the height of the Covid-19 pandemic. They needed to establish regular, reliable, certified supply lines for equipment and support against fraud and sub-standard products.

3700 staff

400 sites

£100 million turnover

Solutions summary

We initially provided UR with a free consultancy. This looked into their requirements and identified short and long term solutions to their supply chain issues. Our first port of call was to establish a bona fide supply chain for critical PPE. We used our global reach to identify key manufacturers and distributors of medically certified products. As markets began to shrink due to unprecedented demand I-Tel took immediate and decisive action to stock forecast and leverage economies of scale across our customer base. Once established we used creative, innovative means to secure the product. A good example was the successful procurement of nitrile gloves which were unavailable through any medical distributors. We achieved this through our automotive industry contacts. Renault, the car maker had a vast surplus because its sites were closed and not operational. We secured all their available stock and diverted it to the care sector. The speed and accuracy of our data analysis and reach of our supply chain was pivotal in our success. Within weeks the supply of critical items had dried up completely but due to the sourcing and bulk buying initiative United Response wee able to access the supplies they needed to ensure they could continue to care for the people in their charge.

What our clients say

Following the success of our supply chain assistance United Response now have a fully managed e-procurement platform allowing users across their sites to order goods and services from I-Tel. This delivers efficiency and standardisation but most importantly data and visibility on indirect spend. Supporting multiple categories and providing warehousing and logistical support our relationship has gone from strength to strength.
“I-Tel have been a constant line of support and go far beyond what you would expect from a procurement operation.”

Tim Cooper

CEO

Gareth Shaw, I-Tel Group

Gareth Shaw

Senior Procurement Consultant

Gareth has over 19 years’ experience in commercial procurement contract management across both public and private sector. Holding senior positions at the Ministry of Justice and Turner and Townsend Gareth has overseen several multi million-pound contracts.
Guiding I-Tel in best practice and sustainability while offering practical solutions to steer our procurement team towards red tape reduction and compliant, efficient services.

Gareth Thompson

Legal & Compliance

Gareth is a qualified, senior commercial solicitor with 30 years’ experience. As counsel to the directors Gareth brings a wealth of experience to enhance I-Tel’s legal compliance and ensure supply chain legitimacy.
Overseeing all our commercial agreements and supporting the individual requirements of our clients, Gareth brings tremendous credibility to the whole organisation.
Dee Sarikaya, Head of Marketing, I-Tel Group

Dee Sarikaya

Head of Marketing

An impressive background with blue chip companies Dee is a former global B2B Commercial manager for Dyson. A proven track record in marketing and communications Dee is responsible for I-Tel’s client onboarding and messaging.
With huge experience in strategic international campaigns and working effectively in cross-functional teams Dee brings strong commercial acumen alongside an excellent ability to interact and influence at all levels.
Paul Keenan, Head of Client Services, I-Tel Group

Paul Keenan

Head of Client Services

Paul has over 30 years’ experience in B2B sales in both the public and private sector and heads up our client services division. Overseeing high value public and private sector contracts Paul has in depth knowledge of the industry.
Key contact to senior management and C suite clients with a problem solving, customer service excellence ideology.
Andrew Plummer, Operations Director, I-Tel Group

Andrew Plummer

Operation Director

A co-founder from the outset Andy has headed the operations team for I-Tel group. An engineer by trade Andy has a vast experience in manufacturing, logistics and warehousing.
Overseeing the day to day complexities of our hybrid model and ensuring all the individual parts function to produce the seamless highly efficient business model we see today.
Melvin Gauci, MD, I-Tel Group

Melvin Gauci

Managing Director

Managing Director and founding partner at I-Tel Group. Mel has been instrumental in transforming the business from a start-up cartridge manufacturing facility to an innovative forward thinking procurement company.
With 15 years at the helm and in depth knowledge of I.T. infrastructure and data analysis I-Tel Group is today one of the latest key players in the indirect procurement space.

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