Case Study:
Welcome Break

Find out how through collaboration you can support your staff and create social value
Welcome Break is one of the UK’s leading motorway service operators, running 52 service areas and 31 hotels up and down the country. With 24-hour fuel courts, EV charging, and world-class food and retail brands including Waitrose, Starbucks, KFC, and Burger King, they welcome over 85 million customers every year.

5000 staff

£630 million turnover

83 sites

Solutions summary

Employee recognition and reward initiatives with an end-to-end solution covering everything from concept design through to procurement, production and delivery. This includes direct reporting to leadership and full project management driving results. Built in with social media engagement efforts leading staff appreciation posts and Corporate Social responsibility recognition that has delivered social care work placements and charitable fundraising in excess of £5000 for community projects. Endorsed project recognition via CIPS “Best initiative to deliver social value through procurement.

What our clients say

From the offset I-Tel’s professional approach and attention to detail built up tremendous trust within our leadership team. The final product selection was a perfect balance for the team but more importantly the level of social value attained during and after the project. We were thrilled to support, via I-Tel, social care charity Real Life Options with their new sensory needs centre and absolutely delighted with the work placement opportunities this venture has afforded. For a one-off project to deliver a legacy of this nature is inspiring and hugely impressive. I fully endorse their submission for Best Initiative to Deliver Social Value Through Procurement and look forward to working with I-Tel Group on further collaborative projects.
“From the offset I-Tel’s professional approach and attention to detail built up tremendous trust within our leadership team.”

Nicola Marshal

People Director

Gareth Shaw, I-Tel Group

Gareth Shaw

Senior Procurement Consultant

Gareth has over 19 years’ experience in commercial procurement contract management across both public and private sector. Holding senior positions at the Ministry of Justice and Turner and Townsend Gareth has overseen several multi million-pound contracts.
Guiding I-Tel in best practice and sustainability while offering practical solutions to steer our procurement team towards red tape reduction and compliant, efficient services.

Gareth Thompson

Legal & Compliance

Gareth is a qualified, senior commercial solicitor with 30 years’ experience. As counsel to the directors Gareth brings a wealth of experience to enhance I-Tel’s legal compliance and ensure supply chain legitimacy.
Overseeing all our commercial agreements and supporting the individual requirements of our clients, Gareth brings tremendous credibility to the whole organisation.
Dee Sarikaya, Head of Marketing, I-Tel Group

Dee Sarikaya

Head of Marketing

An impressive background with blue chip companies Dee is a former global B2B Commercial manager for Dyson. A proven track record in marketing and communications Dee is responsible for I-Tel’s client onboarding and messaging.
With huge experience in strategic international campaigns and working effectively in cross-functional teams Dee brings strong commercial acumen alongside an excellent ability to interact and influence at all levels.
Paul Keenan, Head of Client Services, I-Tel Group

Paul Keenan

Head of Client Services

Paul has over 30 years’ experience in B2B sales in both the public and private sector and heads up our client services division. Overseeing high value public and private sector contracts Paul has in depth knowledge of the industry.
Key contact to senior management and C suite clients with a problem solving, customer service excellence ideology.
Andrew Plummer, Operations Director, I-Tel Group

Andrew Plummer

Operation Director

A co-founder from the outset Andy has headed the operations team for I-Tel group. An engineer by trade Andy has a vast experience in manufacturing, logistics and warehousing.
Overseeing the day to day complexities of our hybrid model and ensuring all the individual parts function to produce the seamless highly efficient business model we see today.
Melvin Gauci, MD, I-Tel Group

Melvin Gauci

Managing Director

Managing Director and founding partner at I-Tel Group. Mel has been instrumental in transforming the business from a start-up cartridge manufacturing facility to an innovative forward thinking procurement company.
With 15 years at the helm and in depth knowledge of I.T. infrastructure and data analysis I-Tel Group is today one of the latest key players in the indirect procurement space.

I-Tel Time is a bespoke service that can be tailored to your specific business needs. In order for us to advise you on this service please let us know some business details and select the services you’re interesed in from the list.

Select services from the options below that you’re interesed in. This will help us find the most effective solutions for your business.
Specialist Services
Administration Services
Logistics Services
If you’d like to give us any further information that is relevant to your business please send us a message.